Shipping Policy
Last Updated: August 24, 2026
At Salon X, we are committed to providing a clear and reliable shipping experience. This Shipping Policy explains where we ship, how orders are processed, shipping costs, and estimated delivery times.
Shipping Destinations
Salon X currently ships orders within the 50 United States, including Alaska and Hawaii. We do not currently ship to U.S. territories, including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, or Northern Mariana Islands.
Order Processing
Orders are generally processed and prepared for shipment within 2 business days after the order is placed. Business days are Monday through Friday, excluding recognized U.S. holidays. Processing time is the time required to prepare your order before it is handed to the shipping carrier. Processing time is separate from carrier transit time.
Shipping Costs
Free standard shipping is available on orders of $50 or more. Orders below $50 are subject to the applicable shipping charge displayed at checkout. Any applicable shipping charge will be clearly shown before you complete your purchase.
Shipping Carriers
Orders may be shipped using USPS or another available shipping carrier or service selected by the customer at checkout. Available shipping services may vary depending on the destination, order, and shipping options available at the time of purchase.
Estimated Delivery Time
After an order has been processed and handed to the carrier, standard carrier transit time is estimated at 0–5 business days. Your total delivery time consists of: Up to 2 business days for order processing Plus approximately 0–5 business days for carrier transit Carrier delivery estimates are not guaranteed. Actual delivery times may vary based on the destination, carrier operations, weather, holidays, service interruptions, or other circumstances outside Salon X's control.
Order Tracking
When tracking information is available, it will be provided to the customer after the order has been shipped. Tracking information may take some time to become active after the carrier receives the package.
Shipping Delays
Once an order has been handed to the carrier, Salon X cannot guarantee the carrier's delivery schedule. Delays may occur because of severe weather, holidays, carrier volume, transportation interruptions, incorrect addresses, or other circumstances outside of our control. If your package is delayed, please first review the tracking information provided by the carrier. If you need additional assistance, please contact Salon X.
Incorrect Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout. If an order has not yet shipped, please contact Salon X as soon as possible regarding an address correction. Once an order has shipped, we may not be able to change the shipping address or redirect the package.
Lost or Missing Packages
If tracking indicates that a package has been delivered but you cannot locate it, please check with household members, neighbors, and the delivery location and contact the carrier for additional assistance. Salon X may request additional information from the customer or carrier before determining how to proceed with a missing-package claim.
Order Cancellations
Orders may be cancelled before they are shipped. Once an order has been shipped, it can no longer be cancelled. If you need to cancel an order, please contact Salon X as soon as possible after placing your order. Cancellation requests cannot be guaranteed once an order has entered the shipping process.
Contact Us
If you have questions about shipping or your order, please contact Salon X through our Contact page. We recommend contacting us as soon as possible if you have an issue with your order so that we can assist you appropriately. Salon X reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page with an updated effective date.