Return & Refund Policy
Last Updated: August 24, 2026
At Salon X, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned, the condition products must be in, return shipping responsibilities, refunds, damaged or incorrect orders, exchanges, and order cancellations.
14-Day Return Policy
Salon X accepts eligible returns requested within 14 days of delivery.
To qualify for a standard return, the product must be:
- Unused
- UnopenedIn its original packaging
- In the same condition in which it was received
Products that have been opened, used, altered, damaged after delivery, or are not returned in their original packaging may not qualify for a standard return.
How to Request a Return
Customers must contact Salon X within 14 days of delivery to request a return. Please contact Salon X before sending an item back so that we can provide the appropriate return instructions. Unauthorized returns may not be accepted.
Return Shipping
The customer is responsible for the cost of return shipping for eligible standard returns. We recommend using a shipping service that provides tracking because Salon X is not responsible for returned merchandise that is lost or damaged while being shipped back to us.
Refunds
Once an eligible returned product has been received and inspected, Salon X will process the applicable refund immediatelRefunds will be issued to the original payment method used for the purchase. The time it takes for the refunded amount to appear in your account may vary depending on your bank, credit card company, or payment provider.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact Salon X as soon as possible. Salon X will work with you to resolve the issue. For an eligible damaged or incorrect order: Contact Salon X and provide information about the issue. Salon X will provide instructions for returning the affected package. Salon X will send a replacement order. Once Salon X receives the damaged or applicable returned package, the refund will be processed immediately. Customers should retain the original packaging and affected products until Salon X provides further instructions.
Exchanges
Salon X does not offer product exchanges. If you would like a different product, color, style, or item, you may return an eligible unused and unopened product according to this Return & Refund Policy and place a new order separately.
Items That Do Not Qualify for a Standard Return
A product may not qualify for a standard return if it:
- Has been opened
- Has been used
- Is not in its original packaging
- Has been altered or damaged after delivery
- Is returned after the 14-day return period
- Does not meet the eligibility requirements described in this policy
Order Cancellations
Orders may be cancelled before they are shipped. Once an order has shipped, it cannot be cancelled. If you need to cancel an order, contact Salon X as soon as possible after placing it. Cancellation requests cannot be guaranteed once the order has entered the shipping process.
Return Policy for Google Merchant Center
Salon X's return policy applies to eligible products purchased by customers in the United States.
Return window: 14 days from delivery
Product condition: New, unused, unopened, and in original packaging
Return method: By mail
Return shipping: Customer responsibility
Exchanges: Not offered
Outcome: Refund
Restocking fee: None
Contact Us
If you have questions about a return, refund, damaged order, incorrect order, or cancellation, please contact Salon X through our Contact page. Salon X reserves the right to update this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated effective date