Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 7 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund.
2. Mail your returned item to:
Salon X LLC
P.O. Box 50537
Indianapolis, IN 46250
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items cannot be returned. These include Lipsticks, Eye shadows, Blush, Mascara, and Nail Polish. No returns accepted for Hair Extensions. Hair Extensions are non-refundable and cannot be exchanged.
Merchandise that has been used, or altered will not be accepted for return or exchange.
We do not charge a restocking fee.
If your item is in like new condition, you may exchange your item for another item with the same cost. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Accepted Methods of Payment
PayPal, Credit Card (Visa, Master Card, American Express, Discover)
Cash On Delivery
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is Free.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.